"MetaGagement-HR" with Dr. Lyman Montgomery and Anne Scottlin, MA, CPC
Welcome to "MetaGagement-HR," the essential podcast for HR professionals looking to push the boundaries of traditional employee engagement. Join your hosts, Dr. Lyman Montgomery and Anne Scottlin, as they delve into innovative strategies and practical insights for fostering a truly inclusive and effective workplace.
Each episode, they explore the latest trends, tackle the biggest challenges, and provide the tools you need to transform your organization. Whether you're navigating post-pandemic changes, enhancing workplace culture, or integrating holistic approaches to employee well-being, "MetaGagement-HR" is your guide to elevating the HR experience. Tune in to stay ahead in the evolving world of human resources!
"MetaGagement-HR" with Dr. Lyman Montgomery and Anne Scottlin, MA, CPC
Mastering Profitable Communication: Strategies for Growth and Building Relationships
Unlock the secrets to profitable communication as Dr. Lyman Montgomery and I dive into the art of conversation that can amplify your business and personal growth. We tackle the fusion of neuroscience with effective business stratagems to navigate the complex world of interpersonal interactions. Our episode takes you on a journey through the nuances of aligning your discussions with success, and how the simple act of acknowledgment, sincerity, and knowledge—embodied in our ASK framework—can transform your approach to sales, objections, and building lasting relationships.
Ever noticed how a dog's lifted paw speaks volumes about its feelings, despite the silence? We draw parallels between the silent cues of our furry friends and the powerful impact of nonverbal communication in professional and intimate relationships. Delving into the psychological chess game of dialogue, we reveal strategies for reading body language and intent, understanding generational differences, and employing active listening to connect deeply with others. With personal anecdotes, we explore how to navigate the delicate balance of teaching and learning in conversations, avoiding pitfalls like 'mansplaining', and truly engaging with your counterpart.
As we wrap up, we extend an open invitation to join the vibrant MetaMindstream community, where like-minded individuals push the envelope of possibility. We thrive on your engagement, so head over to Focus MetaMindset.com to share your thoughts, seek advice, or suggest new topics. By subscribing and sharing our content, you help us spread the transformative power of profitable communication. Tune in for our next episode where the exploration into the incredible potential of human interaction continues.
Unleash your potential with MetaMindstream disrupting possibilities. Dive into the fusion of positive neuroscience and business strategies with Ann Scotland and Dr Lyman Montgomery. Break free from limiting beliefs, expand extraordinary lives and boost business profitability.
Speaker 2:Hi and welcome back to the show. Welcome back to MetaMindstream. That is MetaMindstream. We are disrupting what's possible and that's a positive thing. In case you were wondering, here is my co-host, dr Lyman Montgomery. Hi, lyman.
Speaker 3:Hello, how are you doing?
Speaker 2:I am great. I am so excited we're already here on episode two of MetaMindstream. Just so excited because this is something we've been dreaming about for a long time to expand the mission of our company, focus MetaMindset, and the benefit that we're bringing to the public. As we've said before, our mission for Focus MetaMindset, our company, is profitability simplified. Our primary purpose is helping businesses make more money, more money, more easily. We had to create a show that also handles everything in your life, lifestyle issues and questions, because sometimes that's where the rubber really meets the road and how that affects you is how you affect your business. We came up with MetaMindstream. We have a business segment at the front and then we have a lifestyle segment at the back and it just gets more and more fun as we go along.
Speaker 2:Super happy to have you all here today. Let me just tell you a little bit about what we do. We bring neuroscience to actionable business strategies. If I said that 17 times in a row, I might be able to get it straight Able business strategies and neuroscience merged to take the greatest possible advantage to your business. Today we're going to jump straight into our business segment and we're going to talk about that in a minute. It's going to be about communication clarity, how profit multiplies around communication. The profit multiplier, communication clarity. Well, lyman, you and I have developed a good communication style, haven't we?
Speaker 3:We absolutely have, and even though it's the last thing we talked about, we don't always agree. We are always in alignment.
Speaker 2:Always in alignment. Yes, what we said in the last episode was it's not as important to be in agreement as to be in alignment. We use that MetaMindset example of I'm the planner, the strategizer, the ideation person, and Lyman's like let's get done. Sometimes we may not always agree on what should be done first or second, but we're in alignment because we're moving in the same direction. This is the pieces of communication. That's so so important.
Speaker 2:I think our goal today is to give the audience a couple practical steps to boost profits through communication. Do you have any real life examples on your end, lyman, of how communication better communication has helped you make the sale?
Speaker 3:Oh, absolutely. One of the things that I'm constantly amazed is how little we understand the neuroscience of communication, where there is a receiver, someone who's talking, or the receiver, someone who's listening, and the sender is the one who's talking. We forget that 70% of all communication is nonverbal. Someone can be talking and someone sitting there looking all for their arms are crossed, or maybe they're on their smart device or something. All these send neurotransmitters to the brain. If I am the sender, that this person is not engaged, this person is not paying attention and the truth of the matter is that could be wrong. We live in a high tech society where specialists talk about millennials. They live on their smartphones. Here's a classic example with my son. My son was upstairs in his room doing some work. I was downstairs, was in a condo probably about 2,000, 2,500 square foot condo, not that big. He's sending me a text Now I'm responding. I said wait a minute. I said, destin, bring your butt down here, let's talk.
Speaker 3:We had to create a rule that during dinner time, put the phone down, lean in and listen. He was sitting there and go. I'm listening. Are you giving that person your full attention? That's an example of where communication styles can be different. I want to be engaged. I want to make sure the person is attentive. Listening to me, hello stressors, the younger generation. They might be listening, but are they giving you your full attention? I thought I know you hear me, but are you listening?
Speaker 2:Hey, let me interrupt you in our communication there because it's not just the younger generation. I live in a house with someone my age who makes me crazy Because they do exactly the same thing. And again, I think a lot of times it's personality yes, for natural multitaskers, or a little on the ADD side. Where's nothing wrong with that like half of us are, it's a little harder to get that full attention, and so this is another example of how you can learn someone else's communication style and you can just all the time in corporate environments we say when we're working with teams, we say this is how you can read other people's communication style, get to know your buyer's communication style.
Speaker 2:So what I've learned, if you have time around someone, is that I've learned to let them be occasionally distracted, because I've learned over time they actually still hear me. So this is really crazy stuff. So one of the people I'm using as an illustration right now is often can't work on the computer without the TV on Again.
Speaker 2:I don't have teenagers like this, but this is a full-fledged adult, right. So there's actually their brain works better and I had a best friend explain it to me because she's the same way and I'm like I'm so glad you helped me understand this person that lives in my house. She's like if I'm not doing three things, I can't do any of them. Like my brain is so scattered. She's super ADHD, she's like. So what I've learned with them is I can ask them a simple question or have a casual conversation and they're actually doing something, and they're doing both. Well, now, this is just my small test group. So if you have the time to learn the communication style of someone you're in business with or working with, that is amazing. If you don't, well, here's a good one for you, lyman how do you get that first-time client to put the phone down?
Speaker 3:You know, one of the things that I've found out is you set ground rules and I've done this before going to a meeting and I say listen. I said I know all of us are business. I said but I want to give you my full attention. So if it's all right with you, I'm going to actually silence my phone and set it down. There's what's called mirroring and matching, and it's interesting.
Speaker 3:Without asking them to do that, I say, oh, I do the same thing because no one wants to be left out. And so by me sort of giving that indication of what I'm going to do, then oftentimes not always, but 70% of the time in my experience the person sitting across from me would do the same. If I say is it OK if I go ahead and silence my phone because I want to give you my undivided attention, because I want to respect your time? Now notice the key words undivided attention, respect and time. Well, everyone wants to be heard. They want to feel that they're significant, that we're paying attention to them, that we respect their time. So they will go oh, yeah, ok, and then say that makes sense.
Speaker 2:Well, and I love it that you don't put them on the spot, because we've all been around people in a business setting that are like hey, put the phone away, or they come up as rude or abrupt or somehow that maybe I'm texting someone, think something urgent about my family and that is so intrusive when I use myself as the example and I say, hey, because I want to honor your time and because I don't want to get distracted, I'm going to turn off my phone so that we can just focus and you have my full attention.
Speaker 2:So again you've made yourself the target of the subject and it's basically a quiet invitation for them to join, and they may not. But they may also resist their phone a little bit if it does vibrate or go off, right Like, gives them a little.
Speaker 3:Absolutely. Another technique and this is part of NLP, neurolinguistic Programming, prompt is where you say something like this you like me, value time and also you like me value being in a position where you can hear and take action steps. Now the neurolinguistic programming is the keyword you like me and I point even though I said with a pause, you like me and notice I'm pointing to you you like me. So what that does to the brain is it tells the brain yeah, I do like Lyman, I do like him because I said it in such a subtle way that I've already conditioned the brain you like me, value our time together. Is that correct? Now, the reason I would ask that question is not opening. It's a direct yes or no. No one's going to say they don't value their time. You like me, value our time and this should be an engaging, insightful conversation. Would you agree? Yes, I agree. So now you're getting them into a yes state and you're not. That's all neuroscience.
Speaker 2:So can you see friends and audiences and please write in. We'd love to hear from you how using a technique like this can increase your communication clarity and create profit With the demonstration Lyman just gave. If the person is now listening into you, focused oh, that's right, I do like you, lyman. Maybe I'm actually really interested in what you have to say. Maybe we can we want to distract If you're in sales, sometimes there's a time for selling and negotiating. There's also a time for selling effortlessly, and this is what we talk about in using a focused meta mindset.
Speaker 3:Absolutely.
Speaker 2:It's guiding conversations painlessly so that it becomes more natural for people, so they don't feel like they're going to be pounded into the ground with a hammer to make the sale, but like, oh, I'm having such a nice coffee with Lyman Montgomery and he's telling me all the stuff he does. I don't know if I need all of those services yet, but this is really interesting. And then later they're still listening when you mention the service they really need. So it's like this guidance. This is why we say Absolutely. Again, the principle of focused meta mindset is profitability, more simply. So profitability simplified, instead of pushing, pushing, pushing using smarter tools. That's why it's meta.
Speaker 3:Meta-mind thing, going beyond and above and going up beyond and above. The other strategy in communication as an example that I will use is put the objections anticipated objection at the front of the conversation. In other words, let's say there's only for a reason the person will not purchase something. So I will start off and I will put those objections and the counter to those objections. I will start off the conversation like this let's say it's cost, right, you have a high ticket product or service. I will say most people may look at this product and they will make a determination based on cost. Let me ask you a question Would you prefer to have the number one?
Speaker 3:Let's say you have to have surgery, right, and you see a sign that says 50% off brain surgery today only, ok. Or would you have an idea, because it's a neurosurgeon, that they're probably going to have a higher price point but the quality is going to be higher? Because if you're going to just go on cost, then why not go to the one 50% off on neuro brain surgery? You don't get it for six payments or $499. Probably that's not a great place to go have brain surgery, ok. The second strategy that person can use in that conversation is, let's say, time. Well, I don't have time and I would say this. I say you know what's interesting about time? All of us are given as a gift 24 hours in the day and you know, some people talk about time management.
Speaker 2:But my hours are way shorter than yours, Lyman.
Speaker 3:But let's think about this way Is what do you do with those 24 hours? So a person says I don't have time, I will redirect and say well, are you able to do, you know, something that we don't know? Are you able to bend time and look at me kind of great, what do you mean? Bend time? Well, all of us are given 24 hours in a day. So the question is, if you had to go and look at your day and be honest, be honest, don't tell me, but with yourself, how much of those 24 hours is wasted time? Don't answer me, but just think about it. And that's when they go. You know what? Yeah, as I think about it, I do waste a lot of time on social media, you know, watching the news and doing these other things.
Speaker 2:That's great. Yeah, no, having those. That awareness is definitely important and keeps us on target, because that's another thing is prioritizing communication into time. Sometimes we prioritize proposals and analysis, and that's all good, but what about prioritizing the communication? Well, we have to take a quick break. We'll be right back with more talk about business strategies around communication clarity, communication clarity. Did this like a whole tongue twister? Today I'm clarifying my communication, just so you know, so we can make more profit. We'll be right back after this quick break.
Speaker 4:Unleash the power of focused MetaMindStream lunch and learn sessions. Sharpen problem solving skills, spark innovation, foster collaboration and build adaptability and resilience. Elevate your team's success and profits. Discover more at wwwfocusmetamindsetcom.
Speaker 2:All right, everyone, thank you. Welcome back to MetaMindStream, where we are making a difference in how your business makes money and what is really possible in your business. And we've been talking today a lot about communication and how communication can really help you increase your profits. We've given you some great examples, some great ideas and action steps. So now we're in the second section of our show, which is the lifestyle part of MetaMindStream. So at Focus MetaMindset, we realize it's not just about business, it's about your whole life, your whole lifestyle and what you bring to your business. So, lyman, I think on that vein maybe we can continue around communication, clarity in life.
Speaker 3:Yes, yes, absolutely. Let's talk about an outside of a business relationship, let's say your personal relationship with either a spouse, a partner, even your children or friends. You think about the acronym ASK. When it comes to communication, you can break down communication with the A representing acknowledge. Whenever you're involved in communication, you want to acknowledge the person. How do we do this? With salutations and thank you for taking time out your business schedule. Meet with me. Hey, john, I'm glad you're able. I'm acknowledging your presence. Maybe I acknowledge something that you've done. Oh, by the way, I read in the paper where you won the outstanding pole vault. No, I jumped forward, that's sweet.
Speaker 3:You want to find something that causes that person to lean in because you've taken time to acknowledge them and some type of accomplishment. The second is the S. You want to sincerely smile at them. We're not talking about that, you know fake smile. But sincerely you want to be pleasant. You want to smile. Even over the telephone people can hear and feel when you're sincerely smiling because you're enjoying the conversation. It's engaging. And then the K is when you acknowledge them by paying attention to them, when you sincerely smile with them and at them, you begin to build a relationship where you get to know them. The problem is, we try to get to know folks and we've not even acknowledged their presence, their achievements, we know nothing about them and we say stupid things like this Well, I know you're probably like this. Well, how can you make that assumption when you've not spent any time with me?
Speaker 3:So, again three simple things acknowledge sincerely, smile and work to get to know them.
Speaker 2:Excellent, excellent, so ask. So we talked a lot about listening, so now about asking. So I can't run with this thing about the smiling and whether it's sincere or not.
Speaker 3:Yes.
Speaker 2:And I learned this in Hollywood and I learned this acting even on set with well-trained actors If you're smiling for the part and you know you're acting which you know real actors aren't supposed to act.
Speaker 4:they're supposed to just do it natural.
Speaker 2:So when you're acting, you're like, right, well, the other person absolutely can tell and feel that you're pretending to smile. So if you're on the phone and you're thinking I hate this, you're like, yeah, so they can tell.
Speaker 3:But when you make a choice.
Speaker 2:This is the meta mindset choice. That's why, instead about being forced, it's about being natural, being authentic, letting go of your need to make a point, letting go of your need to be absolutely right, breathe we talked about last time and think about the other end. They may be having a terrible day. So get rid of some of that tension in your own body, listen to them and listen to them, not listen to just the words that are coming out of their mouth. And this is where, in acting, they train us how to.
Speaker 2:You can mirror body language intentionally and sales, but you can also become able to learn to start doing it organically, where that other actor feels like you're literally having a personal conversation in a living room somewhere and they literally forget that there's a studio and cameras around them because you're so into them, you're so listening to them that you're feeling, and then you can smile genuinely like you know that sounds like a really tough time. I'm so sorry. You know it's just being natural, because when people feel heard, as you just said when people feel heard, they respond incredibly. You can do it with your kids, you can do it with your significant other, you can do it with work with friends. I mean, what are your great examples? Lyman?
Speaker 3:Yeah, here's a good example where you can use a string of words, and I'm going to give an example using the exact same wording. The only difference is where I put the emphasis and the pause. Let's say, in you and I are in a car. Right, I got this new sports car right, maserati.
Speaker 3:It's a two seater, the top is down and we're in California and we're hey we're on an autobahn right, no speed limit, and we're having a conversation, and it's a great conversation, and you say, oh no, don't stop. And I keep going and I run into a tree and I say, ann, how do we hit a tree? And you're like, I told you to stop. I said no, you didn't. And you say oh no, don't stop. You see the difference. I'm hearing oh no, don't stop. But you were actually communicating when you put emphasis oh no, don't stop.
Speaker 2:No stop, exactly, Exactly. We got to save that pause. Amazing, amazing, yeah. So communication can raise your bottom line in your relationships, raising the value of those relationships. That in your everyday life, your family, your friends, even your co workers, because that's a whole different section of business, right? It's a whole separate element we talk about are you matching the client? Well, are you matching your coworkers? Maybe you don't have direct contact with your clients, maybe you're not a client manager, maybe you're not a salesperson. So how are you keeping the wheels greased around you?
Speaker 2:And learning about people's differences, being willing to listen.
Speaker 3:I'm glad you said that. I'm glad you said that, ann, because that is the missing piece willing, the willingness part. A lot of times people want to get their point across and they're not willing to listen or to pause, hit the brakes to get the, to allow the other person to get their thought fully out, before we're jumping in and cutting them off, like I sort of done.
Speaker 2:But I was just thinking. But you just cut yourself off very nicely, so I had to check it to take a breath and transition. We're demonstrating this for you all. This is our always an ongoing game. We have so much fun because it's real life and it's. How can you do everything in a meta mindset way, how can you level it up? How can you go beyond willpower? I will listen to this person If it's the last thing I do yes and go to.
Speaker 2:I'm going to listen to this human being because they have their own needs and concerns Sometimes you might just tell them that if I make the sale part, that's important.
Speaker 2:But sometimes you just have to be like, okay, this person, what's more important, someone is going through a horrible divorce and they're emotional and frustrated and they just start talking about their life. When you have 20 minutes to have a business meeting, now you could either say, hey, listen, I hate to cut you off, but we really need to talk about this product, or you could just listen for 20 minutes. If they really feel heard and appreciated and noticed, the chances are there'll be more than happy to settle that second meeting time right. So, reading people, your agenda can't be so rigid that you can't be adaptable. So being meta is being adaptable. It's less about pushing and more about using your gut, your instinct, whatever you want to call that, your higher power, if you will use those.
Speaker 2:But you know, animals have instinct and they have all these great and super sensitive. You know all of their smell, sight, sound, everything, right. All their senses are heightened. It's like they have 1000 antenna on them. Well, some of them do, but you know, some of them have like 1000 eyes, right, so they're perceiving and grabbing all this information and somehow we've become so outcome focused that we often forget to be organic, that we're part of nature, that we're supposed to be using our senses to receive information that's crucial ultimately to getting the sale, making the deal, settling a disagreement with our boss, whatever that might be. So really loosening yourself up to be present and you know there's so many ways to do that I mean, you can do that in your interpersonal relationships at home too.
Speaker 3:Absolutely, absolutely. I have a question for you, ann, as a you know parent of three wonderful fur babies. Could you use this to communicate with them? Or is it pretty much they don't care as long as you got food? You know, because you know you're animal lover, dog lover and everything. How would this work?
Speaker 2:Let's say, if you don't have kids, you don't have a spouse, but you have fur babies like you do, mm-hmm oh this is so easy and so fun because I, for some reason not scientifically, but by practice am a lifelong student of animal behavior. I watch the slightest nuances in wild animals in my pets. This isn't shock you at all, does it? I watch the slightest nuances and probably spend a whole lot of time in doing, but I find it fascinating and it's actually made me better at reading humans' nuances. Well, for starters, what? Because most times the dog might have to bark if it has to go out or something right, but a lot of times it's just body language. It's just body language. It's like if someone's playing with a dog and they're kind of roughing him up and the dog's okay, but he's kind of like this and that's kind of the game, right, well, it doesn't make it wrong, it just means are you having fun or is the dog having fun? Mm-hmm, it's a really good question with humans too, right? Because then you're like okay, I'm going to try approaching in a different way. I'm just going to like stroke them, scratch their ears. Oh, now the dog relaxes. You know, it just depends on what you're doing. Are you throwing the ball or are you sitting watching TV? How are you reading those body signals? So, yes, absolutely, even there. I'm going to just finish here. I promise only 30 more seconds. I'm motion, I'm motions. What they're looking at.
Speaker 2:Body language is not just the tail wagging. It's like okay, here's another illustration. I know one of my dogs is anxious, or excited anxious whenever he sits and lifts one paw. We call it flamingo style. He just sits there like this and we're like okay, what is his issue right now? Or what is he needing? Because he's like do I get to go for a ride? Do I not get to go for a ride? He's wondering. He's wondering Well, now I can say hey, matley, you want to go for a ride? Oh, the paw comes down, he's fine and off we go. So it's just watching those little clues.
Speaker 3:Also also.
Speaker 2:Well, what about spouses and significant others and things like that?
Speaker 3:You know, I think that when it comes to your life partner, it goes back to what I said. You're listening for not just what is being said, but how it's being said. Going back to the illustration of us in the Maserati and we're heading towards a tree and I'm so engrossed and so focused on the conversation that, even though I hear you say oh no, don't, stop, I didn't hear what you said, which was oh no, don't and stop, because I'm only thinking, oh, you said don't stop, okay, I'm doing good until we hit a tree or size, swipe it, but we live, you know, just messed up. Oh, good, thanks, we live, we live, we live, thank you, thank you.
Speaker 3:And so, realizing that each person may have a different communication style. For example, my communication style can come across sometime as being ultra-focused get to the point, cut through the chase, what's the bottom line, what's the agenda, what's the purpose? Very goal, outcome oriented, whereas my wife was to have a conversation and she may talk about four or five different things and they're not connected, but they will just give her a little time and she will connect the dots. There are times where and we have an assessment with our website where she is the chess player right when she is five or six moves ahead and within the conversation. So sometimes that creates stress for me, because I'm not sure if we're on conversation one or conversation number five, because they're all wrapped up in one.
Speaker 2:This is so good. This is so good and this is not new information to me, and I think this is one of the times where it's very often a female tendency by just our organic makeup. Right, my husband will be listening to me talk with a girlfriend and he's like, after, so, like, and really, you interrupted her like a hundred times. I'm like, well, but she interrupted me a hundred times. He's like, yeah, but I'm like, listen. He's like also, how do you even stay focused? Because you talked about 18 things. I said it was parenthetical. You tell a story in the story, there's a parenthetical story which also has a parenthetical story, but then you're back in the middle. He's just like, okay, well, cool, you guys go have fun, right, but as far as chess, okay, so this is your wife having the chess player conversation. So my husband and I are actually learning chess as we speak right now.
Speaker 2:And this is interesting in around communication style, because I'm a slow, deliberate learner and I learned by trial and error. I could read the book. It wouldn't do me much good, but if a trial and error, so and I've accepted that about myself, about my learning style, right, well, he's a very well intentioned, self-proclaimed teacher. Need I say more? So his talent is showing people how to do it and what they did wrong and how they should do it next time. Well, there's a balance. We find balance in playing our own game of chess. With chess, let me just tell you to find how do I get across the board and how do I win right. If you think of life and the communication as a bit as a game of chess, that is a bit of a metamined strategy because it's about intention.
Speaker 3:Absolutely.
Speaker 2:Remember we said yes last time. It's not about agreement, it's about alignment. So if we're going in the same direction, if we both have the same intention, which is finish the game of chess, then we'll find ways to read each other and find a common balance, right?
Speaker 3:Another thing I'm laughing and I dropped my head for a reason because my wife has a term called mansplain. She will ask me a question. I get into this very deep, analytical, philosophical, esoteric conversation she already knows. She's like okay, I know that already, thank you for the mansplain. And she said me and have a tendency to think they all have to be in teaching mode.
Speaker 4:So I was laughing.
Speaker 2:This is getting right down, I'm sorry. No, it's true, it's absolutely true. So, and you know, and different couples have totally different dynamics- over my best friends and I have found a new commonality after years. We're best friends in high school and have been ever since, which is we recently realized that she has a lot of the same patterns behaviors, add, whatever as my husband, and I'm very similar to her husband. So now, when we talk about it, we'll tell our frustration or our win with our spouse, and she'll be like I'm so glad you shared that.
Speaker 2:I always wondered, why he reacted so like so uptight when I just said it's like I'm good at solving problems. She'd say and I would like point out like six problems and how they could be fixed. And he would get so tense and like why are you bossing me around and why are you? Oh, I know I'm like oh, but I just learned something from you, which is I didn't realize that that made you feel unappreciated, or my husband when he's, like you know, giving me that I'm like I just get overwhelmed and stressed out because I'm a monofocus kind of person.
Speaker 2:So when he gives me six tasks in one minute, I start getting literal anxiety, but he's already moved on. You know, already paid taxes. Can you do that? Oh okay, oh wait, did you call your mother and ask her about? Oh okay, I'm like I can only do one thing at a time, so it's been really fun learning and observing it is.
Speaker 2:It is one of my favorite things is observing other people, and it's not sinister, I promise, but when we go out and my husband and I, we both love watching people. Fortunately, have you ever played?
Speaker 3:this game.
Speaker 2:Just watch people and talk about it.
Speaker 3:And have you ever played this game? My wife and I will do this. We'll be driving and we'll see a couple and we imagine what the conversation is based on their facial expressions.
Speaker 2:That's amazing. I love that. No, but I'm going to do that yeah.
Speaker 3:It is a hoop. Just drive, especially in the spring and summertime when people are out and just look at their body language and we kind of role play. I wonder what they're talking about. You know things of that nature. That is just completely a hoot and fun to do, You're reading body language, which is so fun, so I'm going to.
Speaker 2:So our favorite place to do this is cafe culture, like especially outdoor patio cafe culture.
Speaker 2:We're not all of you have other people sitting around you at tables, but then you have a sidewalk with people already walking by, and we often do this a lot when we're traveling. So this is going to be my new game. We're going to Portugal in a couple of weeks, and so we're going to have lots of cafe culture time, where people aren't speaking English, mind you, and I'm not up on my Portuguese I could barely do a little Italian, a little Spanish, a little French, a little German and Portuguese. I'm not even remotely there. So we want to have any idea what they're saying and we can just start going on. I'm going to say, okay, we're going to lip sync like actors. You say what you're saying and I'm going to say what I think she's saying.
Speaker 3:It will go on for hours and people will get so involved and engrossed in it before you know it, 30 minutes, 40 minutes an hour has gone by, because it is. It's funny, especially when you look at the couple. They're not really in sync with each other. Maybe you know he's ready to go and she wants something else.
Speaker 2:He's kind of like he sees this all the time. I see it all the time. If people in line, that's another great place, watching him and her or her and her, or him and him, and you can just tell, or even all by themselves, like I wonder what they're thinking about. But communication is so important and it's so much more than just words.
Speaker 3:You know a pet peeve of mine in grocery store and I know some of the listeners might have issue with this I hate being behind coupons. Listen, if you're going to have coupons, have them. Boogers ready to go If you're in line. This lady has two carts stacked the food and she like opening up her bill for a coupon somewhere in here. Oh, that's the wrong one. Can you give me a price check? And all I have is a bag of Cheetos or something I'm like, lady.
Speaker 3:I'm like I'm going to have a coupon line so that everyone that really should.
Speaker 2:Or there could be, because I know one day I'll need it to. There could be like the 5565 and over retirement line, which is a certain speed, which answers more questions, which has a price checker standing by.
Speaker 3:Listen, you knew how much it came up to. If you get in line and you have a checkbook, have the stuff. You know you had the grocery store. You're sitting there going what's today's day and then you're trying to balance your checkbook in line.
Speaker 2:Well, this show is about, as we have always said, about honesty and taboo subjects. Even when it comes to okay, brave line, I guess crazy.
Speaker 3:Okay, I'm good, but I heard you.
Speaker 2:I heard you express your frustration as a customer when you're in the grocery store behind someone with a bunch of coupons or a checkbook that doesn't know the date or anything else. And I get that, I get that, I absolutely get that. And if it's my grocery store, let me talk to my management about a special line. That's also why they invented self check.
Speaker 3:Yes.
Speaker 2:We're almost running out of time already, but this has been such a fun episode of MetaMindstream and just discovering what it takes to raise your bottom line in business by better communication with your customers, with your business associates. How can you make that better for them? Disrupting what's possible? Right, because we have this idea that everything goes X equals Y, this setup equals this result. And it's not necessarily true. We think of things as being hard or impossible because you have to jump through 16 hoops. What if we tried to not jump through 16 hoops and we just look for the staircase on the other side? How can you think above and beyond? Because I guarantee I would not clear 16 hoops ever. I am totally, totally. I bump into walls. I'm the biggest class, literally everywhere. I usually have a bruise here and here, at all times. So, finding a smarter way to do things right, taking it to the next level, using a MetaMindset to make your business simpler, make more money, to help you have better relationships in your real life, so that's fantastic.
Speaker 2:All of you Go ahead.
Speaker 3:I was just going to say. You know, the way you just summed that up got me to thinking about a conversation my wife and I had literally yesterday where I asked her to do something. She's like I live with you, I don't work for you.
Speaker 2:Okay, I got another line. I work for you. This is amazing. Yes, that is absolutely beautiful, absolutely beautiful, both in serious disdain and fun.
Speaker 3:Absolutely, absolutely.
Speaker 2:Well, everybody, please join us again next week for our next episode of MetaMindstream disrupting what's possible. Please check out our website. That's focused MetaMindsetcom. That's focused with a D focused MetaMindsetcom. Reach out to us on whatever platform you're watching or listening. Shoot us a message, feedback. We can't wait to respond to your comments, your questions, any topic suggestions you might have. We would absolutely love to hear that as well. And please like and subscribe. We're getting this show off the ground and we'd be so excited if you would share it with someone else who you know might really love. Pick me up in their day while they're also learning something really practical. Thank you, lyman, thank you for being here, thank you, thank you for tuning in and we'll see you next time.
Speaker 3:Bye, bye.
